Frequently Asked Questions

Archive 2025-2026

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Additional Resources

Insurance ID Card

Account Information

Benefits

Benefit Information

Advantages of Membership

Dental and Vision Options

Optional Dental Plan

Offered in partnership with Guardian Dental

Optional Vision Plan

Offered in partnership with VSP

Enroll/Cost

Am I Eligible to enroll in the Student Health Insurance Plan?

Cost Sheets

Online Enrollment Periods

First Semester - 05/30/2025 - 08/30/2025

Second Semester - 10/24/2025 - 01/25/2026

Online Enrollment

Students with a Qualifying Event

Opt-Out/Waiver

If you do not want the Student Health Insurance Plan, you must decline or opt-out of coverage by submitting a waiver. You may only opt-out of coverage during the following Waiver Periods:

First Semester - 05/30/2025 - 09/29/2025
Second Semester - 10/24/2025 - 02/27/2026

The Second Semester waiver deadline ended 02/27/2026. The online waiver system can no longer accept new waiver requests for the Second semester.

Claims

Regulatory Notices

Contact

Enrollment Information

Academic HealthPlans, Inc.
PO Box 1605
Colleyville, TX  76034

Benefits/Claims

Aetna Student Health
P.O. Box 981106
El Paso, TX  79998
1 (877) 480-4161
Customer Service
1 (800) 556-1555
24-Hour Informed Health Line

Guardian Dental

This service is not administered by Academic HealthPlans.
1 (866) 569-9900
Monday - Friday 9 AM - 9 PM EST

VSP Vision

This service is not administered by Academic HealthPlans.

Telehealth Solution

AcademicLiveCare (ALC)

24/7 In The Moment Counseling

ASAP - Academic Student Assistance Program

24-Hour Nurseline

988 Suicide & Crisis Lifeline

Hours: Available 24 hours
Languages: English, Spanish
988
Dial 988 from any phone to be immediately connected