Frequently Asked Questions

Archive 2023-2024

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Additional Resources

Account Information

Benefits

Benefit Information

Advantages of Membership

Enhanced Products

Enroll/Cost

Am I Eligible to enroll in the Student Health Insurance Plan?

Cost Sheets

Online Enrollment Periods

Fall - 05/30/2023 - 08/22/2023

Spring/Summer - 10/23/2023 - 01/16/2024

Students with a Qualifying Life Event

Opt-Out/Waiver

Fall - 05/30/2023 - 09/29/2023

The Fall waiver deadline ended 09/29/2023. The online waiver system can no longer accept new waiver requests.

Spring - 10/30/2023 - 02/02/2024

The Spring waiver deadline ended 02/02/2024. The online waiver system can no longer accept new waiver requests.

Claims

Regulatory Notices

Contact

Enrollment Information

Academic HealthPlans, Inc.
PO Box 1605
Colleyville, TX  76034

Benefits/Claims

Aetna Student Health
P.O. Box 981106
El Paso, TX  79998
1 (877) 480-4161
Customer Service
1 (855) 835-2362
24/7 Teladoc

Cigna Dental

This service is not administered by Academic HealthPlans.

VSP Vision

This service is not administered by Academic HealthPlans.

Telehealth Solution

AcademicLiveCare (ALC)

24/7 In The Moment Counseling

ASAP - Academic Student Assistance Program

988 Suicide & Crisis Lifeline

Hours: Available 24 hours
Languages: English, Spanish
988
Dial 988 from any phone to be immediately connected