Frequently Asked Questions

Archive 2024-2025

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Additional Resources

Account Information

Benefits

Benefit Information

Advantages of Membership

Enhanced Products

Note: These services, VSP and Cigna Dental, are not administered by Academic HealthPlans.

Optional Dental Plan

Offered in partnership with Cigna Dental

Optional Vision Plan

Offered in partnership with VSP

Enroll/Cost

Am I Eligible to enroll in the Student Health Insurance Plan?

Cost Sheets

Online Enrollment Periods

First Semester - 05/30/2024 - 08/30/2024

Second Semester - 10/25/2024 - 01/24/2025

Online Enrollment

Student Experience Guide

Students with a Qualifying Life Event

Opt-Out/Waiver

Fall (First Semester) - 05/30/2024 - 09/29/2024

The Fall waiver deadline ended 09/29/2024. The online waiver system can no longer accept new waiver requests for the Fall semester.

Spring (Second Semester) - 10/25/2024 - 02/28/2025

The Spring waiver deadline ended 02/28/2025. The online waiver system can no longer accept new waiver requests for the Spring semester.

Claims

Regulatory Notices

IMPORTANT IRS FAQ regarding 1095 statements for individual tax filers

AHP HIPAA

Aetna HIPAA

Contact

Enrollment Information

Academic HealthPlans, Inc.
PO Box 1605
Colleyville, TX  76034

Benefits/Claims

Aetna Student Health
P.O. Box 981106
El Paso, TX  79998
1 (877) 480-4161
Customer Service
1 (855) 835-2362
24/7 Teladoc

Cigna Dental

This service is not administered by Academic HealthPlans.

VSP Vision

This service is not administered by Academic HealthPlans.

Telehealth Solution

AcademicLiveCare (ALC)

24/7 In The Moment Counseling

ASAP - Academic Student Assistance Program

988 Suicide & Crisis Lifeline

Hours: Available 24 hours
Languages: English, Spanish
988
Dial 988 from any phone to be immediately connected
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